Reservation Tutorial

The club is rolling out a new, improved reservation system beginning Dec. 14. Here are the basics on how to use this system as well as the timeline so you don't miss out on any of your favorite classes or lap swim times.

This system will be used for:
  • Lap Swim Reservations
  • Outdoor Exercise Classes
  • Outdoor Gym Reservations
  • Small Group Training
We will continue to use SignUp Genius for Child Care Reservations and other youth programs.
 
TIMELINE
Friday, December 11-8pm: Using the existing signup system (Sign Up Genius) book your reservations for Monday, December 14-Sunday, December 20.
 
Monday, December 14-8pm: Using the NEW software system, book your spots for Monday, December 21-Sunday, December 27. Every evening at 8pm, the schedule will release a new day 15 days in advance.
 
HOW TO'S
  1. Watch the tutorial (click here or on video below)
  2. Create an Account in the new software AT LEAST 48 HOURS BEFORE you are ready to book your first reservation. If you are an existing Studios client you already have an account and can log in using your email and password you used to book Studios classes in the past.
  3. "Purchase" a series. This will be free to you if you are a club member and have been marked as a club member by our staff. This is why you need to create your account PRIOR to purchasing a series.
  4. Reserve your spot.

 

OTHER IMPORTANT STUFF

Booking Window: You can book up to 14 days in advance.

 
Cancellation Policy:
Classes starting before 8am: You must cancel your spot 10 hours prior to class to avoid cancellation fees. Cancel less than 10 hours prior to class you will be charged a $5 cancellation fee. No show for class is $15.
 
Classes starting after 8am: You must cancel your spot 4 hours prior to class to avoid cancellation fees. Cancel less than 4 hours prior to class you will be charged a $5 cancellation fee. No show for class is $15.
 
Waitlist: If your desired class/time is full, you can add yourself to the waitlist. You will get an email if a spot becomes available. Please note: if you get added from the waitlist and do not show up for the spot, you will get charged a no-show fee of $15.